PremConnect™ - Multi Channel Communications

Email Marketing

Email Marketing with CRM & Social Media Integration.

PremConnect™ E-marketing platform integrates CRM, e-commerce, social media and email marketing into a single solution, helping you simplify marketing, grow sales, and save time.

Email marketing is the most effective channel for customer engagement;

Effortless Email Marketing - Focus on building a relationship with your customers. Automate your email marketing follow-ups.

Email deliverability - Email deliverability is our highest priority and we make sure that our software delivers your emails straight to your recipient's inbox.

Hosted convenience - You do not have to worry about backup solutions, upgrades or maintenance. We ensure that your account is always up-to-date.

Campaign Tracking & Reporting - Know the performance of your email & social campaigns. Understand your audience better and improve future campaigns.

Promote on Social Media - Be where your audience is. Share campaigns on social media sites and also create landing pages for your Facebook audience.

Works with Google Apps - Import contacts from your Google Address Book or Google Sheet, and bring campaign content from documents in Google Drive.

Contact Centre Services

Premium is a major provider of outsourced contact centre services to industry.

Whether it is a product sale, a customer service call, the acquisition of a new donor or the conducting of a market research survey, our agents bring a level of maturity and expertise to every project. The results speak for themselves.

The skill of our exclusively at home work force means the quality of representation of a brand or company is taken to another level when compared to other, traditional suppliers.

Through our best in class technology platform we enable clients to access all aspect s of the work do, from the ability to listen in to agents live ,search and access call recordings and run real-time performance and return on investment reports. Our open and transparent approach fosters a true sense of partnership with our clients.

SMS – MMS Delivery

Sending SMS to your customers is Fast. Effective and Measurable.

The PremConnectCRM™ mobile platform provides a direct, real-time and engaging experience - Connecting Business to Customers.

Premium is increasingly implementing SMS solutions in a diverse variety of Enterprise applications and core processes. SMS is now utilised by most of the major banks, most airlines, insurance companies and many other various enterprises.

Real-time delivery receipts can even confirm that mobile recipients have received a message. SMS is a cost efficient way to communicate en-masse or one-to-one. It is time-tested and reliable.

MMS - send Images, Videos or Audio to your recipients. MMS provides the most flexibility with your mobile messaging by allowing you to send rich multimedia images, videos and audio to your recipients.

We can send bulk MMS to large groups of people within minutes via our MMS gateway and web messaging platform.

WAP Push - WAP messages are like SMS, but are formatted to display an alert on thhandset and include a link (URL) to direct a mobile subscriber to a web URL.

Driving a user from a mobile message (SMS/MMS/WAP) to mobile web provides further opportunity for engagement through rich content, interaction through web forms and data capture through web analytics.

For more information on Premium’s multi-channel communication solutions, call us today on 1800 226 777.

 

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