Response Management

PFS works closely with clients to fully understand their requirements and apply our industry knowledge and experience to recommend cost effective marketing response solutions.

Proficiently handling over one million responses each year, PFS has the facilities and expertise to manage all of your response handling requirements from lead capture, catalogue orders and surveys to merchant processing, fundraising and donation lines.

Our response handling solutions enable your organisation to offer a fast, intelligent and cost-effective service to your customers that accurately reflects your brand. Our procedures enable receipt and delivery of communication via email, fax, phone, internet or SMS, allowing your customers to communicate however and whenever they choose.

Whether it’s a one-off campaign or ongoing promotional activities, we tailor our integrated response handling services to your specific requirements. Our continual data entry and comprehensive reporting for each campaign enable your organisation to cost-effectively receive, manage and analyse all communications from customers and prospects.

PFS’s response handling solutions are also geared to support lead capture, brochure requests, mail order response, referral services and market research, amongst other response handling requests.

For more information on our Response Handling solutions, call us
today on
1800 226 777.